top of page
This RISE module aims to orient customer support agents in their primary SaaS tool—Zendesk. This particular module was thoroughly developed in ADDIE and resulted in a culmination of learning theory gained over the first several courses in my training. Particularly, this module uses alternating modalities of engagement, pairs objectives with assessment style, and it prompts a strong reflective practice throughout.
Lesson Plan
For a glimpse into my design process, check out this comprehensive document.
Click >> then, "Presentation Mode" to expand the file.
bottom of page